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Privacy Policy

Introduction

Welcome to Sculpt Roots Medical Clinic (“we,” “our,” or “us”). We are committed to safeguarding the privacy of our patients, website visitors, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the applicable laws and regulations of the United Arab Emirates, including Dubai’s data protection laws and the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree to this policy, please refrain from using our services.

 

Information We Collect

1. Personal Information

We may collect the following personal information when you interact with us:

  • Name, date of birth, Emirates ID, passport details.
  • Phone number, email address, physical address.
  • Health records, medical history, photographs (pre- and post-procedure), and details of consultations.
  • Credit/debit card details, billing address, and transaction information.

2. Non-Personal Information

We may also collect non-personal data, such as:

  • Browser type and version.
  • Device type and operating system.
  • IP address and geographical location.
  • Website usage data (e.g., pages visited, time spent on the site).

How We Use Your Information

We use the information we collect for the following purposes

1. Medical and Consultation Services

  • To provide personalized consultations and treatment plans.
  • To maintain accurate medical records.
  • To monitor the effectiveness of treatments.

2. Communication

  • To schedule appointments and follow-ups.
  • To respond to inquiries and provide customer support.

3. Marketing and Promotions

  • With your consent, we may send you updates, promotions, or newsletters regarding our services. You can opt out at any time.

4. Legal and Regulatory Compliance

  • To comply with Dubai Health Authority (DHA) regulations and other applicable UAE laws.
  • To fulfill requirements for medical malpractice insurance or legal disputes.

Sharing Your Information

We will never sell your personal information to third parties. However, we may share your information under the following circumstances:

1. Service Providers

We may share your data with third-party service providers who assist us in delivering our services, such as:

  • Payment processors.
  • IT service providers.
  • Marketing agencies. 

2. Legal Requirements

We may disclose your information if required by law or to comply with legal obligations, such as reporting requirements to the Dubai Health Authority (DHA).

3. Medical Referrals

With your consent, we may share your medical data with other healthcare providers for referral purposes.

 

How We Protect Your Information

We take the protection of your personal information seriously. Measures we implement include:

  • Data encryption for sensitive information.
  • Secure storage of physical and digital records.
  • Limited access to your information by authorized personnel only.
  • Regular audits and updates to our security systems.

Despite these measures, no transmission or storage system is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under the UAE PDPL, you have the following rights:

1. Access

You can request access to the personal data we hold about you.

2. Correction

You can request corrections to your personal data if it is inaccurate or incomplete.

3. Deletion

You can request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for its original purpose.

4. Restriction and Objection

You can object to or restrict the processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies collect non-personal data, such as:

  • Preferences for site customization.
  • Analytics to improve website functionality.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing your personal data.

Updates to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sculpt Roots Medical Clinic
Address: State 1 building, Almuraqabat, deira, Dubai, UAE.
Phone: +9(71) 56 350 3054.
Email: contact@sculptroots.com.

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